FAQ

What is your return/exchange policy?

Since our items are handmade and created just for you, we do not accept returns or exchanges. We have a sizing chart and strongly encourage you to measure your pups neck before purchasing. If you need a custom size or just have a question about sizing please don’t hesitate to reach on either via DM on Instagram or shoot me an email shopbarkhouseco@gmail.com!

 

What size should I order?

Please refer to our size chart to ensure the size you choose fits your pup. Make sure to measure your pups neck with measuring tape and allow room for the extra fluff they’ve got! If your pup is in between sizes I would recommend sizing up to be safe. If you are unsure what size to choose please don’t hesitate to reach out either via DM on Instagram or shoot me an email shopbarkhouseco@gmail.com!

 

Do you ship internationally?

YES!

 

How much is shipping?

We ship via USPS First Class Mail which is calculated based on where the package is going therefore shipping costs vary depending on location. International shipping is a greater fee.

 

What is your processing time?

3-5 business days

We are a one woman show when it comes to the making of our bandanas, scrunchies, and bows but please reach out if you need your order sooner!

 

Do you want to collaborate/can you send me a free product to review?

We are not able to giveaway free products since we are a small business. We work hard to create our products and put a lot of love and care into them. Please show us respect by refraining from these types of questions and messages. Such requests will be deleted! Should you wish to support us we have models who represent our brand and have discount codes they can share with you.

 

Can you participate in my giveaway?

We receive several requests on a daily basis to participate giveaways. Sasly we are unable to contribute to every giveaway we are asked to participate in. If you’d like to include our products in your giveaway you may make a purchase. If you are a model/loyal customer, please don’t hesitate to reach out about your giveaway. We will review customer giveaway requests only. If you reach out to us and do not follow or interact with us, your message will be deleted.

 

Are you looking for models?

Our model searches happen seasonally. So keep an eye out on our Instagram (@ShopBarkHouseCo) at the beginning of each season!